We don’t offer any returns on products ordered. However, if the items is damaged upon receiving, you could inform us immediately and send us the proof for the same. In such cases, refunds could be initiated after proper verification.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 – 10 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your debit / credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@theheartstudio.in
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@theheartstudio.in and send your item to:
#65, Thirumarai Kalanithi Krishnasamy Nagar, Thavalakuppam, Puducherry – 605 007.
Contact us at Info@theheartstudio.in (24X7) or call us or send a WhatsApp message at +91-94980-37042 (Monday to Friday 10:00 – 18:00) for questions related to refunds and returns.